So, this morning I received an angry email from some guy pissed off that I wasn’t responding to his emails requesting support on the Customize Your Community plugin that I paid to have developed and had given away for free (that says it accepts donations, but of course, he didn’t donate) right after I had it developed. His email said:
“Rae Hoffman-
I am confused your website comes off as really credible and you seem to be connected some what to the blogging/internet arena but you have ignored 2 different emails sent telling you that we are having a problem with your plugin…I wonder what your community would think of that?
James Cook
www.kawink.com”
Well, my thought is that folks might think that people running a real business should hire a programmer and not send a blogger emails threatening to expose them for not providing free support. So, my response was:
“I think my community would be kind of surprised at the audacity that you demand I help you troubleshoot a plug-in I paid xxx dollars to have developed that I no longer support because I no longer need it that you didn’t bother to donate anything to but feel entitled to receiving support for.
In short, don’t threaten me asshole.
Rae”
So what say you community? What do you think?
UPDATE:
He responded to my email with the following:
Rae-
I will not even lower myself to start slinging names back and forth however tempting it might be. Who threatened you? Myself and others who use word press ‘QUITE” often will email developers of plugins if they have issues and in “MOST” cases will get emails back fairly quickly “ATTEMPTING” to help “OR” simply saying WE DON’T OFFER TECHNICAL SUPPORT after all who would know the plug-in better than the person who built it or paid for it in your case….In any case most fellow Bloggers try to help out their fellow Bloggers. Your a real piece of work Rae it took the last email in order for you to respond back within minutes yet you could not take the time to help someone reaching out to you for help…which ironically is why the world is in the exact shape that it’s in right now is because of selfish people just like you.
I have 50 niche blogs and I will make sure I attached a post to ALL of them with our communications and your choice language as a lady…and even if just one person pulls up this post and sees you for your true colors I will be pleased. People dont email you nor any other developer knowing how much the person paid to develop thier plugin or any of that other stuff “RAE” or even with the “AUDACITY” in mind you spoke about they email you because they simply may need your help…and our IT person tried to trouble shoot it first but the next logical step is to contact the developer????????? Here’s a tip take the down the plugin OR post the contact info of who developed it before you crash or ruins someone else’s blog since your not updating OR supporting it…we lost 100′s of would be registars on just 2 of our blogs because your plugin most likely does NOT work with current versions of word press and it was NOT until someone took to the time to email me saying your captcha IS NOT WORKING….
Get a clue…with your attitude it’s amazing how you have done so well…but then again I was just telling my wife how it always seems to be the most arrogant and selfish people who rise to the top, sometimes it really makes everyone else scratch their head in disbelief…
I will email you a link to the post…
Have a fabulous day fellow blogger glad our experience with other developers has not been like this…
We wish we could take back our vote for you as we had voted for you thinking how great your blog was and all the other yada yada stuff thanks for flashing us your true colors now your marked and we see you!
CEO SMEECEO…
Note: Spelling errors and typos are obviously his, not mine.
Guess I should send him the link to mine…
About the Author
Rae Hoffman-Dolan aka "Sugarrae" is an affiliate marketing veteran and an (extremely) occasional Houston SEO consultant specializing in SEO audits and link building strategies. She is also the author of the often controversial Sugarrae blog and the SVP of Marketing for Speedy Incorporation Services. You can connect with Rae via Twitter and Facebook.
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Sugarrae runs on the Thesis WordPress Theme
If you’re someone who doesn’t understand a lot of PHP, Thesis will give a ton of functionality that you wouldn’t be able to obtain otherwise with a simple control panel instead of having to alter code. For the advanced, Thesis has incredible customization possibilities via Thesis hooks.
For those "in between", like myself, I’ve created "dummy" guides for Thesis hooks that allow us to make more professional customizations than we ever deemed possible. The theme is not only highly customizable, but it has allowed me to run Sugarrae more professionally, with a much more targeted focus on monetization than it ever has been able to achieve before. You can find out more about Thesis below:
- Thesis Website and Demo
- Thesis Theme Review
- Thesis Tutorial: Hooks for Dummies
- More Thesis Tutorials on Sugarrae
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